Returns & refunds

If your item arrives damaged, materially misprinted, or different from the order you approved — including the wrong item or wrong size being sent — email us within 30 days of delivery with a clear photo. After review, we will provide a free replacement or a refund.

Because personalized products cannot be restocked, we do not accept returns or exchanges for a change of mind, a customer-selected size or colour, or approved spelling, wording, artwork size, rotation or placement. What you confirm in the preview is what we send to print, so a customer-approved choice is not a production error and does not qualify for a free replacement or refund.

Screen colours can differ slightly from printed ink, and small production variations in colour or placement are normal and are not defects.

Print-ready digital files are non-refundable once created or downloaded.

Email us as soon as you can. If the item hasn't gone to print yet we cancel and refund in full. Once printing has started we can't stop it — usually within a few hours of ordering.

Email hello@holidazzle.store with your order number and a photo if there's a problem with the item. We reply within one business day.