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Last updated September 2026
If it's about an order, include your order number — you'll find it on the order page in your account.
Something wrong with what arrived?
If it arrived damaged or was made differently from your approved order, send a photo for review. Customer-approved spelling, size and placement choices are final. Read the full Returns & Refunds policy.
Before you write
Delivery timing and holiday order-by dates are on the shipping page, and how the design tool works is explained on how it works.